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find Keyword "纠纷" 33 results
  • Survey on Patients’ Cognition of Third-party Mediation Model for Medical Disputes

    ObjectiveTo understand patients’ cognition of third-party mediation model for medical disputes, analyze the factors influencing the trust of patients on third-party mediation, and propose recommendations for building third-party mediation mechanisms. MethodsFrom November 2013 to April 2014, we referred past literature to design a relevant questionnaire on the cognition of third-party mediation for medical disputes. Patients who had reached the end of the treatment were surveyed by random cluster sampling. The raw data were put into the computer for statistical analysis by SPSS 18.0. ResultsAfter giving out 500 questionnaires, we acquired 486 effective questionnaires. The result showed that 61.52% of the patients knew of third-party mediation; 55.35% of the patients considered that thirdparty mediation should be set in and supervised by the court or judicial administrative department; if the mediation failed, 57.41% of the patients chose to resolve the dispute through legal channels, and 67.90% of the patients tended to confirm the force of mediation conclusion by arbitration; 70.58% of the patients considered that mediators should have professional background of medicine and law; 73.05% of the patients tended to take conclusions of forensic identification as the basis for mediation; 64.81% of the patients were biased to take Tort Liability Act as the basis for determining the compensation; 53.70% of the patients believed that financial allocations could solve the fund problems of third-party mediation, while 38.48% of the patients thought the funds should be provided by insurance companies; 91.15% of the patients thought the medical institutions should purchase medical liability insurance, and 54.32% of the patients thought insurance companies should not intervene the process of meditation. Conclusions Government should provide financial allocations to ensure the funds of third-party mediation. Besides, medical insurance should be brought in as a supplement. Medical institutions should purchase medical liability insurance to solve problems caused by medical disputes. Third-party mediation should be set in and supervised by the court or the judicial administrative department. Mediators should have professional background of medicine and law. Conclusions of forensic identification should be the basis for third-party mediation.

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  • 医院财务人员与患者纠纷原因及防范措施

    从医院救死护伤,一切以患者为中心的社会职责和服务理念为出发点,就财务人员如何做好窗口服务工作,避免纠纷发生进行了相关阐述,并针对财务人员与患者易产生纠纷的原因,提出应对建议与措施,以期为防范纠纷,提高服务质量提供参考依据。

    Release date:2016-09-07 02:37 Export PDF Favorites Scan
  • 肿瘤医院门诊患者的安全隐患分析与管理对策

    目的 探讨肿瘤专科医院门诊患者就诊中的安全隐患和防范措施。 方法 从2009年1月起,通过采取加强各个环节的安全管理,制订应急预案,增强医务人员的安全意识教育和急救能力培训等措施,全面防范门诊突发安全事件的发生。 结果 投诉纠纷和意外发生率由2006年-2008年的48起、0.028 2%下降到2009年-2011年的33起、发生率分别下降至0.026 5%、0.017 8%、0.010 9%,安全防范管理效果明显。 结论 实施对门诊患者的安全管理,可减少医疗纠纷,降低患者风险,提升门诊服务质量和社会形象。

    Release date:2016-09-08 09:18 Export PDF Favorites Scan
  • Analysis of litigation cases of medical injury liability disputes related to inferior vena cava filters

    Objective To identify and analyze all medical injury liability disputes lawsuits pertaining to inferior vena cava filters (IVCF) in “Lexis®China” database, the causes and outcomes of litigation of the cases were clarified with a view, and to provide suggestions for preventing potential medical patient dispute lawsuits and improving the clinical diagnosis and treatment level of doctors. Method The term “inferior vena cava filter” was searched in Lexis®China, and spanning from 2011-01-01 to 2022-12-31. Results A total of 221 cases of medical injury liability disputes were found, after screening and exclusion, a total of 179 relevant cases were included in this study for analysis. All first instance lawsuits were brought by patients against hospitals and had a high rate of compensation awarded (91.6%). Forty four cases were entered second instance litigation, and the proportion of maintaining the original judgment was high (68.2%). The main content involving the modification of the judgment was to increase the compensation amount (85.7%). In the 14 lawsuits related to the failure to place IVCF by the medical authority, the litigation points were all disputes arising from the hospital’s improper diagnosis and treatment of VTE patients, which led to the failure to place IVCF, with the highest proportion (92.3%) of improper diagnosis and treatment of pulmonary embolism (PE). For PE and deep vein thrombosis patients with clear indications for IVCF implantation but not placed, leading to litigation, the hospital bore different liability for compensation (18%–100%) depending on the fault factors of the hospital’s negligence in diagnosis and treatment. The hospital could also be held responsible for inadequate informed disclosure to affect patient judgment (23.1%). In 165 lawsuits related to the placement of IVCF, the vast majority of IVCF implants were for the diagnosis and treatment of VTE in patients (73.9%). However, such unplanned operations caused additional injuries and expenses to patients, and VTE occurred most frequently during hospitalization (76.2%). This type of embolism was most commonly secondary to fracture incision and fixation surgery (31.2%), and the average liability of hospitals for compensation varied due to different secondary factors. The occurrence of intraoperative and postoperative complications related to IVCF implantation could also lead to litigation (18.8%), and the proportion of dead patients in litigation was relatively high (32.3%). The most common complication leading to litigation was PE recurrence or exacerbation (22.5%), while intraoperative complications were vascular injury during interventional procedures (2/3). The overall trend of IVCF-related lawsuits reserves between 2011 and 2020 showed an overall upward trend, reaching a peak of 37 cases in 2020; the average amount of damages exceeded 100 000 yuan per case in 10 of the 12 years included in the statistics. Conclusions In China’s IVCF-related medical liability lawsuits, patients most often sue their doctors, who are often sued for failure to insert a filter due to untimely diagnosis and treatment of VTE, inadequate notification of informed consent for IVCF insertion, unplanned IVCF insertion due to the presence of VTE and IVCF-related complications, and the outcome is often unfavourable to the doctors. In addition, the number of IVCF related lawsuits and hospital compensation amounts have remained high in recent years.

    Release date:2023-06-26 03:58 Export PDF Favorites Scan
  • 患者对侵权责任法的认知及医患关系调查分析

    目的了解患者对《侵权责任法》相关医疗法律法规的认知程度及其对目前医患关系相关问题的看法,为医疗安全及医疗立法提出建议。 方法随机抽取2013年7月-9月6所医院的605例住院患者,利用自行设计的问卷对其进行调查,并对资料进行统计分析。 结果共回收有效问卷542份,伤口患者对侵权责任法及相关医疗法规的认知程度不高,313例(57.7%)对侵权责任法一点也不了解;多数患者(50.6%)认为目前的医患关系更紧张,且平均月收入和付费方式不同的人群对医患关系紧张程度的认知存在差异;患者认为经济因素是影响患者群体就医行为选择的首要原因,不同收入的人群选择的就医行为也不相同;对于医疗纠纷解决方式,56.5%的患者不清楚医学会鉴定与司法鉴定的区别;仅有32.3%的患者相信第三方调解机构的协调意见。 结论应通过多种渠道加大对大众的普法力度,使其明白自己在医疗行为的权利和义务;进一步建立健全医疗保障制度和完善医患纠纷解决方式,依然是构建和谐医患关系的关键所在。

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  • An analysis on responsibility of the health care organization and society for psychological care for “shidu” (loss of the only child) family members: from the perspective of preventing and resolving medical disputes

    Family members are crucial for medical disputes. From the psychology and social perspective, the paper analyzes a specific medical dispute case, and discusses the psychological care for (potential) " shidu” (loss of the only child) family. Based on the current social context, an early intervention suggestion is proposed, that is to provide the whole-process psychological intervention to the special patients’ families. The intervention includes: regular psychological evaluation and psychological support if necessary; providing disease knowledge and death education; providing continuous psychological care by the hospital and community; offerring more psychological care for " shidu” family by society.

    Release date:2018-12-24 02:03 Export PDF Favorites Scan
  • 急诊科医疗纠纷的防范与控制策略

    【摘要】 目的 了解急诊科医疗纠纷发生的状况及原因,从而寻找减少和避免医疗纠纷发生的思路与办法。 方法 对2004年1月-2010年12月急诊科发生的医疗投诉纠纷事件进行调查与统计,并针对各纠纷原因提出,提高治疗技术水平、强化服务意识、改善服务态度、规范病历书写、加强医德医风建设、改善就医环境等诸多防范与控制措施。 结果 通过干预措施,其医疗投诉每年呈下降趋势,因医务人员素质导致的纠纷也明显下降。 结论 急诊工作易出现医疗纠纷,但只要采取相应防范措施就可以有效地减少或避免医疗纠纷的发生,为营造和谐发展的医疗环境提供有力支持。

    Release date:2016-09-08 09:25 Export PDF Favorites Scan
  • A Retrospective Analysis on the Forensic Appraisal of Medical Dispute in the Department of Pediatrics

    目的 从法医学角度探讨儿科医疗纠纷案件特点及成因。 方法 对四川华西法医学鉴定中心2002 年1月-2011年12月受理的184例儿童死亡并进行尸检的儿科医疗纠纷案件的法医学鉴定资料进行回顾性研究。 结果 儿科医疗纠纷呈逐年升高趋势,年龄以新生儿为主,死因以呼吸系统疾病为主;临床-尸检符合率低(55.23%),医疗过错率高(60.47%),且两者呈负相关。 结论 儿科医疗纠纷临床-尸检符合率比所有年龄段人群低,医疗过错率比所有年龄段人群高,且呈现出临床-尸检诊断符合率越低,医疗过错率越高的特征。

    Release date:2016-09-07 02:34 Export PDF Favorites Scan
  • 就诊指导对心血管外科门诊护患纠纷发生率的影响

    目的讨论有效就诊指导对减少心血管外科门诊护患纠纷的效果。 方法将复诊≥2次的心血管外科术后患者按医院门诊就诊系统时间顺序进行分组,将2013年2月1日-6月30日的患者纳入对照组,2013年7月1日-11月30日的患者纳入试验组,各7 700例。就诊前后对试验组实施有效的就诊指导,包括询问病情、介绍医生及坐诊时间、指导预约手术及复诊号源;对照组则按常规予以指导,分析比较两组护患纠纷发生率。 结果试验组护患纠纷的发生率为0.013%,较对照组0.156%明显降低,差异有统计学意义(P=0.002)。 结论在就诊前后对心血管外科患者实施有效就诊指导,可减少护患矛盾的发生,使患者愉快、满意、守秩序地完成就诊。

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  • Analysis on 55 Cases of Orthopedic Medical Disputes

    目的 分析骨科医疗纠纷的原因及特点,为医疗纠纷的防范提供参考。 方法 收集2010年1月-2011年12月四川华西法医学鉴定中心涉及四川省各级医疗机构的骨科医疗纠纷鉴定案例55例,进行回顾性分析。 结果 55例骨科医疗纠纷中2010年25例,2011年30例;医源性医疗纠纷41例(74.5%),非医源性医疗纠纷14例(25.5%)。医源性医疗纠纷中医疗机构存在的问题主要以手术操作不当及失误为主(15例,占27.3%),其次为医患沟通不到位(8例,占14.5%)。 结论 骨科医疗纠纷防范的关键在于医务人员认真履行其诊疗义务。

    Release date:2016-09-08 09:12 Export PDF Favorites Scan
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