Objective To carry out the construction of star ward in the day care ward, and to provide efficient, comfortable and safe service for the patients by grasping the basic work, understanding the regulations, focusing on enhancing quality of service, and deepening the connotation of high-quality nursing care construction.
Methods During the construction of star ward, we adopted such measures as full mobilization, strengthening nursing post management, strengthening nursing staff training, standardizing nursing services, implementation of holistic nursing of bedside work responsibility system, selection of star nurses and extension of services.
Results After the construction of star ward, nursing disputes complaints in the day ward decreased, nursing satisfaction and nursing staff skills improved significantly (P<0.05).
Conclusion Construction of star ward can improve nurses' comprehensive quality, enhance the level of nursing service, improve nursing quality, and increase patients' satisfaction.
Citation：
WANGYing, HUANGYing, DENGLi. Practice and Effect of Construction of Star Ward in Day Care Ward. West China Medical Journal, 2015, 30(5): 817-819. doi: 10.7507/1002-0179.20150234
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Copyright © the editorial department of West China Medical Journal of West China Medical Publisher. All rights reserved
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- 3. 吴欣娟, 曹晶, 徐园. 护士岗位管理的探索与实践[J]. 护理管理杂志, 2013, 13(3):159-160, 163.
- 4. 周玉芳. 我院推广护士礼仪规范的实践与体会[J]. 护理实践与研究, 2010, 7(20):84-85.
- 5. 吴敏, 刘宇, 刘小燕. 优质护理在肿瘤科日间病房中的运用[J]. 职业卫生与病伤, 2014, 29(2):146-147.
- 6. 欧春红, 古利丽, 李海静. 护士床边工作制在创建优质护理服务示范工程中的应用[J]. 中华现代护理杂志, 2011, 17(6):695-696.
- 7. 许勤英, 毛林花, 吴敏芳. 星级护士评选在护理管理中的应用[J]. 中国医药导报, 2008, 5(29):114-115.
- 8. 尹小兵, 苏兰若. 护理人员工作绩效的研究进展[J]. 护理研究, 2008, 3(7):577-579.
- 9. 戴燕, 赵晓燕. 日间手术病房管理护理模式实践[J]. 中国循证医学杂志, 2010, 10(7):882-884.
- 10. 陈爱红, 袁天喜, 杨慧敏. 开展温馨病房和星级护士评比活动的效果评价[J]. 中国实用护理杂志, 2011, 27(24):60-61.
